Support

Something not working, or a question about a purchase? Start here.

Email info@appalex.hu

Fastest: in Torpedo, open Settings › Support › Contact Support. The email it prepares includes your app version, device and player ID, so we can help without back-and-forth. We answer in English and Hungarian.

Purchases and the Admiral Club

How do I restore my purchases?

Open Torpedo’s Settings and tap Restore Purchases while signed in to the same Apple Account you bought with. Remove Ads and the Admiral Club come back on every device that uses that account.

How do I cancel the Admiral Club?

Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, choose Torpedo and tap Cancel Subscription. It stays active until the end of the period you paid for. Deleting the app does not cancel it.

How do I get a refund?

Apple handles all payments and refunds. Request one at reportaproblem.apple.com with the Apple Account you paid with. We cannot issue refunds for App Store purchases ourselves.

I bought Pearls but they didn’t arrive.

Make sure you are online, then open Settings in Torpedo and tap Restore Purchases. If they are still missing, email us with the date of the purchase and the receipt from Apple.

Playing

An online battle won’t start.

Online play uses Game Center. Check that you are signed in under Settings › Game Center and that you have an internet connection, then try again.

Nearby can’t find the other device.

Both devices need Wi-Fi turned on (no network or internet is needed) and Torpedo needs Local Network access: Settings › Privacy & Security › Local Network › Torpedo. Keep both devices close together and on the Nearby screen.

How do I move my progress to a new iPhone?

Your rank, medals, statistics and settings sync through iCloud. Sign in to the same Apple Account on the new device, make sure iCloud is on for Torpedo, and open the game. Purchases come back with Restore Purchases.

Where are the rules?

See How to play for every rule and mode in Torpedo, and our guides for the classic rules and strategy.

Privacy

How do I delete my data?

In Torpedo, open Settings › Support › Contact Support. The email it prepares already contains your random player ID. Write “Delete my data” and send it; we confirm within 30 days. See the privacy policy for details.

How do I opt out of personalized ads?

In Torpedo, open Settings › Privacy › Privacy Choices, or turn off tracking for Torpedo in iOS Settings › Privacy & Security › Tracking. You will still see ads, but not personalized ones.

More: How to play · Privacy policy · Terms of use · Press kit